Front Office Risk and Control Manager – Suitability

Overview

In this role you will lead risk-based monitoring of Front Office advisory activity to safeguard client outcomes and ensure regulatory compliance. You will line-manage and coach Officers, review complex cases, and collaborate with Compliance to drive remedial actions. You will produce MI and KPIs to guide improvements and report to senior management and the Board. The position sits at the heart of risk, compliance and front-office governance, enabling a transparent, client-centric service. This is a chance to shape monitoring methods and strengthen competence across the team.

Responsibilities

• Plan and coordinate risk-based monitoring within the approved framework
• Allocate work and provide technical direction, QA, feedback and line management
• Review complex discretionary/advisory/wealth planning cases with Compliance support
• Assess findings and remedial actions for client protection and control strength
• Coordinate investigations into suitability issues and breaches; escalate as needed
• Produce and analyse MI/KPIs on monitoring results and client outcomes; suggest improvements
• Draft suitability analyses and updates for senior management and Board
• Provide guidance to Investment Managers and Wealth Planners without taking client portfolio decisions
• Collaborate with Risk & Compliance on remedial actions and training
• Conduct and quality-assure staff competence assessments; observe client meetings as appropriate
• Improve monitoring methods and data quality within the Head’s framework

Key requirements

• Significant experience in a retail discretionary or advisory investment environment including suitability assessment or monitoring
• Strong knowledge of FCA suitability and Conduct of Business requirements for discretionary/advisory/wealth planning
• Experience reviewing complex cases and identifying remedial actions
• Experience supervising, coaching and quality-assuring others’ work including line-management
• Experience assessing regulated staff competence including observing client meetings and providing feedback
• Ability to analyse monitoring data and write clear, evidence-based reports
• Professional experience in a similar role; degree educated with relevant investment, financial planning, risk or compliance qualification

• Strong client focus
• Sound judgement
• Stakeholder-management
• FCA suitability and Conduct of Business knowledge
• Monitoring data analysis
• MI and KPI reporting

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