About the Role
This is a six-month temporary full-time Software Engineer III (Site Reliability Engineering) role within the Ventures Group, which builds content, culture, and community across franchises such as The Sims, Madden NFL, EA SPORTS FC, Apex Legends, and Battlefield. The engineer will strengthen how the group runs and observes the services behind its Ventures products, with a primary focus on observability and incident response, followed by cloud cost and governance, then security posture. The role works primarily in AWS with some GCP workloads, alongside internally provided EA infrastructure and platform services. Because it is a fixed-term engagement, the engineer is expected to be productive early, leave behind well-documented and reproducible work, and hand over cleanly at the end of the contract. The team is building an agentic operating model in which agents inspect issues, correlate signals, and propose remediations for human confirmation.
Key Responsibilities
- Design and build observability across Ventures environments, including logging, metrics, tracing, dashboards, and alerting, and define meaningful service level indicators and alert thresholds so teams are paged on real problems.
- Lead and improve incident response practice, including triage, escalation paths, on-call rotation, and runbooks, and run post-incident reviews to drive follow-up actions.
- Give product engineering teams the visibility they need to diagnose issues in their own services.
- Establish visibility of cloud spend across Ventures projects in AWS and GCP, identify and implement cost efficiency improvements, set up guardrails to prevent regressions, and define tagging, account, and resource conventions for attributable spend.
- Report on cost trends and forecast implications for engineering leadership.
- Review and improve security posture, including secrets management, IAM least-privilege access, and network configuration, and work with EA security and platform teams to align with internal standards.
- Build and refine agentic workflows that automatically inspect incidents, correlate telemetry, and propose remediations for human confirmation, and make systems legible to agents through structured telemetry, machine-readable runbooks, and well-scoped tooling.
- Review agent-proposed actions and remain accountable for what gets applied, treating suggestions as input rather than answers, and track where agentic workflows perform well to feed back into their design.
- Support the backend and platform team on Terraform and infrastructure as code, contribute modules and improvements, and support and improve existing CI/CD pipelines where they create friction without taking over ownership.
- Integrate with internally provided EA infrastructure and platform services to unblock delivery, and document work, including runbooks and operational procedures, to a standard the team can own after the contract ends.
Required Experience & Qualifications
- 5+ years of professional SRE, DevOps, platform, or infrastructure engineering experience.
- Strong experience implementing observability using tools such as Datadog, Grafana, Prometheus, OpenTelemetry, or CloudWatch.
- Proven experience running incident response in a production environment, including on-call and post-incident review.
- Experience managing and optimising cloud cost at organisational scale, including tagging and governance practices.
- Solid understanding of cloud security fundamentals, including secrets management, least-privilege access, and network segmentation.
- Strong hands-on AWS experience across compute, networking, storage, IAM, and managed services.
- Working knowledge of GCP, or clear evidence of operating comfortably in a multi-cloud environment.
- Practical Terraform experience, sufficient to contribute confidently to an existing infrastructure as code estate.
- Familiarity with CI/CD tooling such as GitHub Actions, GitLab CI, Jenkins, or similar.
- Experience with containerisation and orchestration, including Docker and Kubernetes.
- Strong scripting ability in Python, Bash, Go, or similar.
- Experience working alongside internal platform or shared infrastructure teams within a larger organisation.
- Hands-on experience using AI coding or operations agents in real work, and a clear view on where they help and where they should not be trusted.
- A track record of joining an existing environment and becoming productive quickly.
- Self-directed and comfortable making progress with limited ramp-up time.
About the Company
EA’s Ventures Group builds content, culture, and community that take audiences beyond gaming, empowering them to Play, Create, Watch, and Connect across franchises including The Sims, Madden NFL, EA SPORTS FC, Apex Legends, and Battlefield. The group is multi-functional, with world-class expertise in building fandom, driving interactive storytelling, and positioning its franchises at the centre of the broader entertainment ecosystem.
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