Customer Support Manager (AI-Driven, Proactive)

Vitesse, the treasury and payment partner for insurance, is expanding its Customer Support team in London. We are building a differentiator in service with AI-assisted processes and a small, highly capable team supporting insurers and TPAs.

As Customer Support Manager you will own complex client issues end-to-end, coach peers, and collaborate with Engineering, Product and Customer Success. This is an individual contributor role with no direct reports, offering flexible hours around a 35‑hour

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