Head of Customer Support & Experience

SoCode Recruitment in Cambridge is seeking a Customer Support Manager to lead and evolve the support function across software, data, and cloud products. You will build a high-performing team, implement scalable processes, and partner with Product, Engineering and Commercial teams to deliver world-class customer experiences.

The role balances strategic leadership with hands-on operational excellence, overseeing KPIs, service delivery, renewals, and GDPR compliance while driving improvements for

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