Operations Manager
Finsbury Park
WPS | Responsive Maintenance
Full Time | Permanent
Lead Operational Excellence in Responsive Maintenance
At WPS, we’re committed to delivering high-quality services that make a real difference to the communities we serve. We’re looking for an experienced and driven Operations Manager to join our Responsive Maintenance team in Winchester.
This is an exciting opportunity to lead the delivery of a multi-million-pound maintenance contract, driving operational performance, customer satisfaction, commercial success, and team development. Working closely with clients, stakeholders, and operational teams, you’ll play a key role in ensuring our services are delivered safely, efficiently, and to the highest standards.
About The Role
As Operations Manager, you will be responsible for delivering a responsive maintenance, ensuring contractual KPIs, commercial targets, and customer expectations are consistently achieved.
You’ll lead a diverse team across operational, commercial, and support functions, creating a positive culture that encourages performance, collaboration, and continuous improvement.
Key Responsibilities Include
- Leading the day-to-day delivery of responsive maintenance operations
- Ensuring contracts are delivered safely, efficiently, and profitably
- Managing operational performance against agreed KPIs and service standards
- Developing work programmes that maximise resources and drive successful delivery
- Building, managing and developing high-performing teams
- Working collaboratively with commercial teams to achieve financial targets and maximise profitability
- Managing client relationships and supporting business growth opportunities
- Driving a culture of health, safety, quality, and compliance across all activities
- Producing operational and performance reports for senior leadership and clients
- Supporting contract mobilisation activities and service improvementsDeputising for the Operations Director when required
What We’re Looking For
We’re looking for a confident and experienced operational leader who can inspire teams, build strong client relationships, and deliver exceptional customer outcomes.
Key Skills & Behaviours
- Strong leadership and people management capability
- Excellent communication and stakeholder management skills
- Ability to motivate, develop and inspire teams
- Commercially focused with a results-driven approach
- Strong problem-solving and decision-making skills
- Customer-focused and committed to delivering excellent service
- Organised, proactive and able to manage multiple priorities
- Passionate about continuous improvement and operational excellence
Why Join WPS?
At WPS, you’ll join a business where people genuinely matter. We invest in our teams, support career development, and create opportunities for individuals to reach their full potential.
This role offers a clear pathway for progression, with potential future development opportunities.
Our Commitments
WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don’t meet every requirement, as we value transferable skills and assess all applications fairly.
We don’t discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at wpsrecruitment@wates.co.uk
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