White-Glove End User Support Lead – Global IT & AV

UST is seeking a Lead End User Support Engineer (White Glove) in London to own Level 2 escalations, provide advanced hardware and Windows support, and oversee meeting room systems and AV technology. The role includes on-site duties with remote support for global offices and mentorship for junior staff.

You will manage complex incidents, coordinate across Madrid, Lisbon, San Francisco, and São Paulo offices, and drive infrastructure upgrades while ensuring high service quality and documentation

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