Guest Relations Lead – Upsell & Guest Experience, London

COREcruitment is seeking a Senior Guest Relations Manager for a stylish 4* hotel in London. The role emphasizes leading the Guest Relations team, delivering personalised guest experiences, and driving revenue through upselling opportunities.

You will collaborate across Front Office, Reservations, F&B and other departments to ensure a seamless journey for every guest, while coaching staff to maintain the highest standards of hospitality.

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