Hybrid Contact Centre Advisor — Customer Care Specialist

Ceredigion County Council is recruiting an enthusiastic Contact Centre Advisor to join our Customer Contact team in Aberystwyth. You will handle high-volume telephone enquiries, provide high-quality information and advice in line with council policy, and maintain a polite, approachable manner with strong problem-solving skills.

The role offers hybrid working with the option to work from home or in an office location, subject to conditions.

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