Senior Customer Success & Omni-Channel Lead

J.P. Morgan in Bournemouth is seeking a Senior Customer Success Associate to shape and execute an omni‑channel strategy that drives engagement, adoption, and measurable impact across the organization.

You will partner across Employee Success, HR, Marketing, and Technology to deliver coordinated multi‑channel experiences and translate insights into actionable improvements. Here, a fast-paced, matrixed environment offers exposure to senior leadership and cross‑functional teams.

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