Job Description
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Ready to make your mark in a growing energy business?
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Global Highland is recruiting on behalf of our client for an ambitious, customer-focused Outbound Telesales Executive to play a key role in the growth of an exciting new electricity proposition.
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This is more than a traditional telesales role. It’s an opportunity to join a successful, employee-owned Scottish business with an established reputation for trust, reliability and outstanding customer service, while helping to build the next chapter of its growth.
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You’ll be at the forefront of introducing customers to a fresh approach to domestic electricity supply, combining competitive tariffs with something increasingly valued by customers: personal service, honest advice and the reassurance of speaking to people who understand their local communities.
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If you’re commercially minded, enjoy building relationships over the phone and want to be part of a business with genuine ambitions for the future, this could be the opportunity you’ve been looking for.
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The opportunity
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As Outbound Telesales Executive, you’ll play an important role in growing the customer base and strengthening relationships with existing customers.
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Working with both established customers and new prospects, you’ll introduce the electricity proposition, understand individual customer needs and turn sales opportunities into long-term supply contracts.
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You’ll also take ownership of customer renewal opportunities, helping to retain existing customers by demonstrating the value of the service and ensuring they continue to receive the support they expect.
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This is a role for someone who understands that successful sales are built on more than targets and call volumes. You’ll combine a proactive approach with genuine conversations, thoughtful follow-up and a commitment to doing right by the customer.
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What you’ll be doing
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Generating new business: Making outbound calls to prospective customers and introducing the benefits of switching to a trusted Scottish energy supplier.
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Growing existing relationships: Engaging with established customers to identify opportunities to introduce them to electricity services.
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Converting sales opportunities: Understanding customer requirements, addressing questions and guiding prospects through to successful contract completion.
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Driving customer retention: Managing renewal conversations, following up on opportunities and helping existing customers remain with the business.
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Building lasting relationships: Developing rapport through a professional, approachable and consultative telephone manner.
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Managing your sales pipeline: Using CRM systems to record activity, maintain accurate customer information and ensure timely follow-ups.
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Achieving targets: Working towards agreed sales, conversion and retention objectives while maintaining high standards of customer care.
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Representing the brand: Bringing a customer-first approach to every conversation and reflecting the values of trust, integrity and personal service.
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What makes this opportunity different?
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Joining a growing energy proposition gives you the chance to do more than step into an established sales role. You’ll have the opportunity to contribute to the development of a business, build your commercial expertise and see the impact of your work as the customer base expands.
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Our client is part of a well-established, employee-owned Scottish energy group with almost 70 years of experience serving customers across mainland Scotland and its island communities.
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That heritage provides a strong foundation, but the electricity proposition has its sights firmly set on the future: offering customers a genuine alternative to large national suppliers through competitive tariffs and a more personal approach to service.
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As part of the team, you’ll help bring that proposition to life, making a direct contribution to business growth while building relationships with customers who value straightforward advice and local support.
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What we’re looking for
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We’re looking for a confident, motivated sales professional who enjoys speaking to people, takes ownership of their results and understands the importance of building trust with every customer.
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You’ll ideally have:
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Previous experience in outbound telesales, customer acquisition, sales or customer retention.
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A confident and engaging telephone manner, with the ability to build rapport quickly.
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A consultative approach to selling, focused on understanding customer needs and communicating value.
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Experience using CRM systems and maintaining an organised sales pipeline.
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Strong planning and follow-up skills, ensuring opportunities are managed effectively from initial contact through to completion.
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A target-driven mindset, with the motivation to achieve sales and retention objectives.
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A proactive attitude and the resilience to work in a busy, commercially focused environment.
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A genuine commitment to excellent customer service, honesty and professional integrity.
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Experience in the energy or utilities sector would be advantageous, but above all, we’re looking for someone who combines commercial drive with a genuine interest in helping customers make informed decisions.
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You’ll thrive in this role if you enjoy winning business through conversation, building relationships that last and delivering results without compromising on customer experience.
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What’s in it for you?
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An opportunity to make an impact: Play a key role in the growth of an exciting new electricity proposition.
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A strong business behind you: Join an established Scottish energy group with a long-standing reputation for reliability and customer service.
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A chance to shape the future: Contribute to the development of a growing business and help establish lasting customer relationships.
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A values-led culture: Be part of an employee-owned organisation that puts trust, integrity and customer care at the heart of its approach.
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Career development: Build your sales, negotiation and customer relationship skills, with opportunities to develop as the business grows.
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A rewarding sales challenge: Combine new business generation, customer retention and relationship management in one varied role.
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Ready to take the next step?
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If you’re a proactive telesales professional who enjoys turning conversations into opportunities and wants to be part of something with genuine growth potential, we’d love to hear from you.
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This is your chance to bring your sales skills to a business that believes great customer service still matters and to help shape the future of an exciting proposition in the energy market.
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