Senior Customer Escalations Manager – Identity Security

Entrust is seeking an experienced Customer Escalations Specialist to own and drive complex escalations from receipt to resolution. You will triage requests using your understanding of identity verification products and coordinate cross-functional teams including Sales, Product, Engineering, and Support to deliver timely, high-quality outcomes.

The role requires strong interpersonal skills, meticulous attention to detail, fluency in English, and the ability to balance customer needs with business

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