Customer Experience Analyst: Journey Insights

Company: BUUK Infrastructure
Apply for the Customer Experience Analyst: Journey Insights
Location: Bury St Edmunds
Job Description:

BUUK Infrastructure is seeking a Customer Experience Analyst to translate customer insight into actionable improvements across the BUUK group. You will partner with stakeholders, analyse feedback and journey data, and lead journey-mapping activities to drive customer-centric change.

You will run workshops, communicate findings to senior leaders, and ensure improvements are evidence-based while delivering measurable benefits. Hybrid working and development opportunities are offered.

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Posted: October 15th, 2026