Due to forthcoming maternity leave, we are looking to recruit an experienced Medical Receptionist to join our team. The post will initially be on a Temporary basis to assist over the next 12 months however we are happy to consider a permanent post on successful completion.
We are looking for a cheerful, efficient and enthusiastic individual/s to work within our busy practice team and support our surgeries.
The ability to multi-task, remain calm under pressure and think on your feet is essential.
Experience of working in a reception environment is essential. Experience in our EMIS and DOCMAN systems would also be an advantage. Experience of touch or audio typing is also desirable.
Duties will include:
- Offering assistance to the Practice team whilst projecting a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Dealing with administrative queries and requests from patients/clinicians
- Arranging appointments via our clinical software
- Giving test results/messages to patients
- Dealing with Prescription requests
- Processing patient registrations
- Ensuring patient details are up to date
Essential Requirements:
- Good attention to detail and ability to adapt to all situations with ease
- Confident with IT
- Team player
- Work independently and ability to use own initiative
- Excellent customer service and be patient focused
- Understand the importance of confidentiality
– Urban Practice
Reference:
Contract Type: Permanent
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