Client Services Analyst: Service Insights & Governance

Company: Procentia
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Job Description:

Procentia, part of the Brightwell Group, seeks a Client Services Analyst to support the delivery of client services and governance. You will lead monthly service reviews, present performance insights and drive improvement opportunities for allocated clients.

The role involves coordinating across Support, Product, Delivery and Engineering teams to ensure a proactive, high-quality service experience and robust reporting. Strong communication and data analysis skills are essential.

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Posted: October 15th, 2026