On-Site IT Service Desk Analyst – Elevate User Support

FRP Advisory Group is seeking an On-site Service Desk Analyst to be the first point of contact for IT incidents across multiple UK sites including Chelmsford, Brentwood and London. You will log and prioritize requests, diagnose hardware and software issues, and provide user-focused support in a fast-paced professional services environment.

You will escalate complex cases, document resolutions, and follow ITIL practices while maintaining security policy adherence and contributing to knowledge

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