City of London 1st Line IT Support Engineer – Customer-Focused

Be-IT is seeking a customer-focused 1st Line IT Support Engineer to join a leading MSP, delivering on-site support to a well-established client in the City of London. You will be the first point of contact for IT issues, assisting users remotely and face-to-face.

Responsibilities include providing first-line support via Teams, email and in person; troubleshooting hardware, software and network issues; managing incidents through a ticketing system; and escalating complex problems as needed to

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