Remote Complaints Case Manager – Drive Service Improvements

Tate Recruitment is seeking a Complaints Case Manager to join a local authority in Bristol on a temporary basis until February 2027. The role involves managing a personal caseload of escalated complaints, Ombudsman enquiries, and related work with a focus on timely, fair resolutions.

You will assess risk, coordinate inputs from services, and provide expert guidance on complaint handling while ensuring clear communication with service users and stakeholders. Remote working is available.

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