Night Guest Services Manager: Calm Leadership

Kew Green Hotels is seeking a confident Guest Service Manager (Nights) for Holiday Inn Lancaster to lead the overnight operation with a calm, safety-conscious approach and a strong guest-focus. You will guide the night team and ensure seamless service from dusk till dawn, maintaining brand standards and a welcoming atmosphere for guests.

You’ll work closely with the Hotel Manager, manage Night Audit activities, and drive guest satisfaction while upholding health, safety and cost-control

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