Company: Free-Work UK
Location: London
Job Description:
Free-Work UK in London is looking for a Service Desk Manager with 3–5 years of commercial helpdesk experience to lead the service desk function. You will manage 1st line triage and escalation to 2nd and 3rd line, troubleshoot issues, and ensure timely resolution while maintaining strong customer communication.
Based in Central London, the role offers a salary of £25K–£35K and opportunities to enhance ITIL-driven incident, problem and change processes in a fast-paced retail technology environment.
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Posted: October 15th, 2026