Hybrid Customer Experience & Operations Analyst

NatWest Group is seeking a Customer Service & Operations Analyst to respond to customer queries within SLAs, building relationships while understanding their needs and collecting accurate information. You will work in a fast-paced banking environment, delivering solutions and supporting continuous improvement.

Initially, you will be in the office full time for 5 weeks training and accreditation; after this, the role becomes hybrid with 2 days in the office per week, focusing on operational

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