Are you passionate about delivering brilliant service in a contact centre? Do you want your work to genuinely make a difference to people’s lives in your community? Then this could be the perfect fit for you.
You will be the welcoming first point of contact for our customers-by phone, email, face-to-face and online. With your experience and empathy, you’ll help resolve a wide range of queries from repairs and rent payments to tenancy questions and moving home.
You’ll be a champion for great service, listening closely, responding with care and working with colleagues to get things right first time. Every customer interaction is a chance to build trust, demonstrate our values, and improve how we serve our communities.
What you’ll be doing:
- Handling high volumes of contact centre calls and digital enquiries
- Resolving most issues at first point of contact with professionalism and empathy
- Supporting customers with repairs, payments, tenancy advice and more
- Sharing feedback and helping to improve services
Experience in a contact centre or customer-facing role
- Strong listening and communication skills
- Confidence with Microsoft Office and business systems
- Patience, resilience and sensitivity to diverse customer needs
- A commitment to continuous learning and improvement
It’s desirable (but not essential) if you’ve used CRM software or worked in social housing before.
A performance based annual bonus + pension contributions matched up to 6%
Benefits and perks:
- 28 days holiday + bank holidays and the option to buy/sell holiday
- Training & Development and opportunities for continuing professional development including regular tool box talks
- A great team of colleagues to work with
- Regular social and charitable events and a range of wellbeing activities
- Enhanced family leave policies
- A really competitive package of flexible employee benefits including a cycle to work scheme
- Free parking and disabled parking
- Access to two holiday homes in Norfolk and Dorset
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