Customer Service Team Leader – Lead & Elevate Retail Experience

William Hill is seeking a Customer Service Team Leader for our Hednesford shop. You will lead a small team on the shop floor, coach colleagues, maintain high visual standards, and deliver exceptional service while promoting safer gambling.

You will open and close the shop, manage rota-based shifts, and help the business hit its targets. The role is full-time, 37.5 hours, with a salary around £27,942 plus training, benefits and progression opportunities.

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