Customer Service Team Lead – Banking (Hybrid)

TP in the UK is recruiting a Team Leader in a hybrid role based in Birmingham. You will lead, coach and mentor a team of Customer Service Agents for a UK banking client, ensuring high service quality and achievement of targets, while complying with all rules and procedures.

The role emphasizes a motivational, customer‑centred culture and strong performance management. As part of the TP team you will drive engagement, develop people, manage KPIs and collaborate with stakeholders to deliver

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