Complaints & Regulatory Compliance Lead

Abound is seeking an experienced Complaints Specialist to balance customer service, complaints handling and business sense. The role is based in Milton Keynes with a hybrid pattern—3 days per week in the Milton Keynes office and occasional London attendance.

This position requires 3-5 years in complaint handling within financial services, with strong FCA/FOS knowledge and excellent communication, analytical, and detail-oriented skills.

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