Remote Global IT Service Desk Technician (Tier 1)

KBR is hiring a Service Desk Technician I (Tier 1) to serve as the first point of contact for end users across a global, follow-the-sun IT Service Desk. You will provide first-line technical support for account administration, hardware, software, access, and authentication issues while ensuring incidents are managed through ITIL-aligned processes.

The role emphasizes customer focus, effective communication, and accurate ticket documentation, with collaboration across regions and time zones in a

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