Customer Service Executive
Location: StevenageSalary: £26,000 – £28,000 per annumJob Type: Full Time, Permanent
Customer Service Executive – About the Company
Our client is a successful and growing business based in Stevenage, supplying products and solutions to customers across the UK and internationally.
They are looking for a proactive and customer-focused Customer Service Executive to join their established team. This is a varied role covering customer service, account management, administration and commercial support, with responsibility for managing a portfolio of B2B customers.
You’ll be a key point of contact for customers, ensuring orders are handled smoothly, queries are resolved promptly and opportunities to support account growth are identified.
Customer Service Executive – Details
- Monday to Friday, full-time
- Based in Stevenage
- £26,000 – £28,000 per annum
- Bonus Scheme
- 23 days’ annual leave plus Bank Holidays
- Additional employee benefits and wellbeing support
- Company pension scheme
- Free onsite parking
- Long-term development opportunities
Customer Service Executive – Responsibilities
- Manage a portfolio of B2B customer accounts and act as their main point of contact
- Build and maintain strong customer relationships
- Handle customer enquiries, requests and complaints promptly and professionally
- Proactively contact customers to understand their needs and maintain engagement
- Identify opportunities for upselling, cross-selling and account growth
- Re-engage inactive or declining accounts
- Promote new products, offers and campaigns
- Recommend suitable products based on customer requirements
- Maintain accurate customer and order recordsWork with internal teams to resolve issues and maintain service levels
- Share customer feedback and commercial opportunities with the wider business
Customer Service Executive – What We’re Looking For
- Previous experience in customer service, account management or a similar customer-facing role
- Confident communication skills and an ability to build relationships
- Customer-focused with good commercial awareness
- Proactive approach with confidence to pick up the phone
- Strong organisation and attention to detail
- Ability to manage multiple accounts and competing priorities
- Positive, professional and self-motivated approach
If you’re a customer-focused professional looking for a varied role where you can build relationships, manage customer accounts and contribute to business growth, we’d love to hear from you.
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