Hybrid IT Support Specialist – Service Desk & On-Site Tech

Shoosmiths is seeking a User Support Assistant to join the IS support function, blending Service Desk, site, and remote technical support. You will resolve end-user issues, assist colleagues at core sites, and manage selected hardware activities.

The role is split roughly 50/50 between Service Desk and on-site/remote support, handling incidents through to resolution and assisting with laptops, peripherals and workplace technology.

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