Job Description
BURGERS & FRIES AND INCREDIBLE CAREERS!
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We’re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we’ve stuck to the same ‘perfect and serve’ philosophy since our family business began in 1986.
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In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store’s day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.
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Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers.
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REWARDS
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/n– An achievable 30% bonus scheme – paid quarterly/n– An additional Secret Shopper bonus worth up to £2,000/n– High Performer Awards and Bonus’s/n– Long service Love2Shop voucher reward – 5 years £500, 10 years £1,000/n– 33 Days paid holiday/n– Paid breaks/n– Free burgers, fries and shakes while on shift/n– Private medical via Vitality/n– Life assurance/n– All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay/n
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OTHER AWESOME PERKS
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/n– Days out and social events/n– Invite to the annual General Manager conference/n– Team competitions – Fry Cup and Olympics/n– Five Guys Perks – employee discount program/n– Access to wellbeing support and employee assistance programme (EAP)/n– Development opportunities to grow a career with us!/n– Enhanced Maternity & Paternity Leave/n– Pension scheme/n
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AS A GENERAL MANAGER, YOU’LL BE RESPONSBILE FOR
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/n– Our people – Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area/n– Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values – Competitive, Enthusiastic, Family, Get It Done and Integrity/n– Developing and managing the team, while supporting the delivery of perfect burgers and fries – jumping in and working on the line shoulder to shoulder with our Crew and Managers/n– Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs/n– Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline/n– Responsible for managing any HR issues while also being able to reward and recognise when needed/n– Demonstrate close attention to detail/n
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WHAT YOU BRING TO THE TABLE
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/n– Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business./n– Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews./n– Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality./n– Strategic Leadership: You don’t just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline./n– Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business./n
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INCREDIBLE CAREERS WITH FIVE GUYS
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/n– Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office/n– Five Guys isn’t just a job – it can be a career!/n– If you are ambitious and want to grow – we can provide you with support and the right tools to build a career with us/n…