Want to do the best work of your life? With 24million customers in 6 countries, make your mark at Europe’sleading media and entertainment brand. A workplace where you canproudly be yourself; our people make Sky a truly exciting andinclusive place to work.
- Start Date: 11th January2027
- Salary: £26,428 perannum
- Site: Sky, 1MacIntosh Rd, Livingston EH54 7BW
- Shifts: 37.5 hours per week (Working 4or 5 days between the hours of 8:30am – 8pm including evenings andweekends)
Join us as aContact Centre Sales Advisor in our Livingston contact centreearning £26, 428 per annum with incentives on top – you can earn anextra £4,900 on average by achieving targets.
Weoperate a hybrid working pattern after training which allowscolleagues to gain a work life balance with the opportunity to workfrom office and home for part of the week.
In this role, you’ll work in afast-paced call centre, handling inbound calls from existingcustomers considering leaving Sky. You’ll actively listen tounderstand their needs and provide the best possible solutions,ensuring they feel heard, valued, andappreciated.
Whatyou’ll do:
- Handle inboundcalls from existing customers considering cancelling all or part oftheir Sky subscription.
- Build strongconnections through engaging conversations to understand theirneeds, address any concerns, and ensure they are offered the mostsuitable package.
- Work in a target-basedenvironment
- Work 37.5 hours p/wk Mon-Sun withvaried set shift patterns available. Your set shift will beallocated at the offer stage and your preferences taken intoaccount wherever possible. When our customers need us most, you’llwork up to 5 hours extra per week (max 10 times per year) and bankthis time to take back as extra timeoff
Trainingand Development:
Training andDevelopment is hugely important to us which is why we’ll teach youall you need to know about our amazing products and how to dealwith any challenge, no matter how big or small, so you can achieveyour full potential as a Sales Advisor.
At Sky,our comprehensive 7-week training program is designed to fullyprepare new starters for their role. It begins with classroom-basedsessions, where employees become familiar with the role, systems,and products. This is followed by time in our Academy, where theyhandle live customer calls under the guidance of a Role Model. Boththe training and Academy sessions are conducted entirelyface-to-face in the office, from Monday to Friday, 9am to 5pm. Toensure participants gain the most from the program, we askthat no holidays are taken during this period.
Whatyou’ll bring:
- Results-oriented with a strong enthusiasm forsales
- Exceptional at building rapport andconnecting with people
- Skilled at identifyingand addressing customer needs
- Creative insolving problems
- Eager to acquire new skillsand knowledge
TheBenefits:
There’s one thingpeople can’t stop talking about when it comes to #LifeAtSky: theperks. There really is something for everyone with our fantasticrange of benefits. Here’s ataster:
IndividualLifestyle
- Free Sky TV,along with discounted broadband, Sky Glass and mobile
- Cashback and discounts across hundreds ofretailers
- Discounts and offers on Sky productsfor friends andfamily
Health andwellbeing
- Privatehealthcare and Digital GP via Aviva
- Dentaland other healthcare options
- Subsidisedonsite gym and discounts on external gyms
- Cycle to work scheme
Financialwellbeing
- Sky pension planand Life Assurance
- Long service awards
Whereyou’ll work:
We’re based atKirkton Campus in Livingston and home to over 2000 colleagues. Wehave free onsite parking and operate a free shuttle bus servicefrom Livingston North train station and Livingston shopping centre.You’ll also have access to our subsidised canteen, free tea andcoffee, hair and beauty salon, valet carwash, amazon lockers, cashmachine, covered bike storage, prayer room and shower facilities aspart of the onsite gym.
Inclusion:
CVs aren’t everything.We’re more focused on who you are and the potential you’ll bring toSky. That’s why we have a unique approach through a series ofquestions and a video round. If you need us to make any adjustmentsto our recruitment process, let our Recruitment Team know byclicking on the support button at the beginning of yourapplication.
Whywait?
Apply now to build anamazing career and be part of a brilliant team. We can’t wait tohear from you.
To find out more about workingwith us, search #LifeAtSky on socialmedia.
Just so you know: if yourapplication is successful, we’ll ask you to complete a criminalrecord check. And depending on the role you have applied for andthe nature of any convictions you may have, we might have towithdraw the offer.
…