Client Relationship Manager
Ensure all your application information is up to date and in order before applying for this opportunity.South of England£45,000 + Car Allowance | Hybrid
A growing insurance business is looking to appoint an experienced Client Relationship Manager to take ownership of relationships with a portfolio of insurer clients.This is a key role sitting between the client and the wider business, ensuring service expectations are understood, SLAs and KPIs are delivered, and any issues are identified and resolved quickly.You’ll work closely with operational, technical, surveying and leadership teams, acting as the voice of the client internally while also representing the business confidently at client meetings and reviews.
The RoleManage and develop strong, trusted relationships with insurer clientsAct as the primary point of contact for key client stakeholdersDevelop a detailed understanding of client requirements, claims philosophy and service expectationsMonitor SLAs, KPIs, delegated authorities and contractual requirementsIdentify service issues, trends and areas of underperformance and drive corrective actionCoordinate the resolution of client concerns, complaints and service failuresLead and prepare for regular client performance and service reviewsProduce and present meaningful MI and performance informationEnsure client actions and commitments are progressed through to completionGather client feedback and use it to drive service improvementsIdentify opportunities to strengthen relationships, improve service and support client retentionRequired Experience
You’ll need a solid background within the UK insurance market, ideally with experience across claims, account management, insurer relationships or a closely related environment.You should have:At least 3 years’ experience within insuranceExperience managing relationships with clients or external stakeholdersStrong understanding of the insurance claims lifecycleGood knowledge of SLAs, KPIs and delegated authority arrangementsExperience working with operational teams to resolve service or performance issuesConfidence leading or participating in client meetings and performance reviewsStrong communication, influencing and stakeholder management skillsThe ability to interpret MI and performance data in a client contextConfidence handling difficult conversations and constructively challenging when requiredA proactive approach with strong ownership and organisational skillsExperience within property claims, loss adjusting, surveying, outsourced claims or an insurance supply-chain environment would be particularly beneficial.A CII qualification would be advantageous but is not essential.
Benefits£45,000 basic salaryCar allowanceHybrid workingEmployee healthcare cashback and discounted gym membershipRetail discountsEmployee Assistance PlanGroup Life AssuranceProfessional development and support towards industry qualificationsGenuine career progression within a growing organisationCollaborative and supportive working environmentExposure to a diverse portfolio of domestic and commercial property claimsThe role is based in the South Midlands / South of England and will involve regular travel to Nottingham and London. xrnqpay If you’re an insurance professional with strong client-facing experience and are looking for a role where you can genuinely influence service delivery and client relationships, this could be an excellent next step….