Change Management Manager

Location: London, UK (Hybrid 3 days in office)

Contract: 12-18 months

The role will focus on leading change management activities for a large-scale transformation of our Order Management and Allocation capabilities, partnering closely with business and project stakeholders across multiple markets.

Key responsibilities include:

• Leading change impact assessments and stakeholder analysis
• Designing and executing the overall change management strategy and plan
• Partnering with business teams on readiness activities and adoption planning
• Building change capability across market teams
• Tracking, measuring, and reporting adoption and change effectiveness metrics

Must-have qualifications

• Proven experience leading change management on large-scale, cross-functional transformations
• Expertise in structured change management methodologies (Prosci/ADKAR or equivalent)
• Strong experience conducting change impact assessments and developing stakeholder engagement plans
• Excellent facilitation, communication, and influencing skills across all organisational levels
• Ability to work effectively in ambiguous environments with evolving requirements

Nice-to-have qualifications

• Experience supporting Quote-to-Cash, Order-to-Cash, ERP, CRM, or similar business transformation programmes
• Familiarity with training needs analysis, learning design, and capability-building approaches

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