London, United Kingdom Offsite
Lincolnshire, Illinois
Full time
JR103352
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.
Come make an impact every day at Zebra.
What We’re Looking For:
The Business Process Improvement Senior Manager is responsible for the integrity and improvement of business processes in Zebra’s Global Customer Success & Services (CS&S) organization. They help ensure our business processes run effectively, efficiently and in support of delivering against our commitments internally and externally to our customers, partners and regulatory bodies.
Essential Duties and Responsibilities:
Works with stakeholders across the organization to design, standardize, and improve processes
Plans and manages the activities of a team of process and Lean Six Sigma resources who provide business process support for the organization
Brings expertise to multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc.
Drives organization-wide process optimization and aligns workflows with strategic goals
Plans, performs and implements the most complex process improvement initiatives , which may span business units or require significant cross-functional alignment or involvement.
Assignments often include designing processes from scratch in emerging functional organizations or business units.
Helps team to proactively identify and suggest opportunities to continuously improve process effectiveness and efficiency
Provides insight to guide initiative priorities and decisions
Facilitates cross-functional collaboration to break down organizational silos to ensure end-to-end process integration
Measures and reports on success of new and revised processes, including via presentations to senior-level and executive audiences
Oversees governance processes to ensure process maintenance, standards, guidelines, and best practices, and ownership
Evaluates possible solutions for cost/benefit, efficiency and alignment to corporate values and direction
Selects, develops, and evaluates team members’ performance against goals
Works with change management team to ensure awareness and adoption of process repositories, improvement tools, and education opportunities
Process Governance Areas of Responsibility
E2E Services Process Architecture
Process Library Creation / Maintenance
Process Assistance Requests Intake & Triage (Assessment & Routing)
Process Documentation (Importation, Creation)
Cross-Functional Process Improvement
BPM Training Dev, Delivery, Ongoing How-To Support
Business Requests Inventory & Status Reporting
Process Council Operation / Alignment with Services IT Bus Ops Teams
Identify and Prioritize Process Improvement Opportunities across the Organization
PRIME Business Process Management Repository & Tool to ensure Process Governance and Ownership
Manage & Report Time Back to Sellers Improvement Opportunities for SWS & CS
Lean Six Sigma & Innovation Areas of Responsibility
CS&S LSS Program Management (Targets, Training, Mentoring, Promotion)
Continuous Improvement Projects Mentoring Program Management
Znnovation / InZpire 2.0
Data & Reporting Areas of Responsibility
Services’ Zebra Data Lake (ZDL) Requests & Prioritization for IT Sprint Delivery
CS&S Business Lead for Zebra’s Data Compass Data & Reporting Governance Program
Manage & Report CS&S Alation Data Catalog Tool Stakeholders & Adoption
Manage Power BI to Fabric Data Transition for Services
Requirements
Key Skills
Process Mapping & Modeling experience
Demonstrated success using process improvement principles and approaches
Strong analytical skills for assessing process efficiency and identifying improvement opportunities
Experience leading a team to successful business outcomes through strong talent and performance management practices
AI Tools experience in support of process improvements
Digital Transformation experience in support of process improvements
Process Automation experience in support of process improvements
Experience presenting to Director and above audiences
Excellent communication and collaboration skills to work with cross-functional teams
Advanced experience with BPM & Office tools such as Visio, Excel, PowerPoint
Preferred Skills
Demonstrated experience improving Services and Sales processes
Formal Process Training or Certifications
Six Sigma Green Belt preferred or in progress
Familiarity with Agile IT Development methodology
Preferred Education:
Master’s degree
Preferred Work Experience (years):
12 or more years experience including 2 years as team supervisor / manager
Travel Requirements:
10-25%
Incentive Compensation:
In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 20% of base pay, in accordance with the terms of the applicable incentive plan.
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