Salary Range: Competitive – dependent on skills/experience + Bonus and benefits package
Location: Home-based with required client travel
About LMS Security
LMS Security Advisors is an independent security advisory business that partners with organisations to manage risk, strengthen resilience, and make informed security decisions. As part of a wider group alongside Global Protect Risk and Intelligence, we deliver trusted advice across a broad range of security environments.
We are a values-led organisation committed to Respect, Integrity, Collaboration, and Excellence, and we are proud to support a diverse and inclusive workplace.
Our teams work closely with clients to deliver value for money through high-quality advisory services, from strategy and design through to delivery and sign-off.
Role Overview
We are looking for an experienced Client Services Manager to take ownership of a key client account within our physical and electronic security business.
This is a client-focused role centred on service excellence, contract performance and continuous improvement. Acting as the single point of contact for the client, you will provide clear ownership across all aspects of the contract, ensuring exceptional service delivery, contractual commitments are met, and communication remains accurate, timely and proactive.
The account has a global footprint, although the role will be predominantly based in the UK, with occasional international travel.
You will work closely with operational, recruitment, finance, commercial and support teams to ensure every element of the account operates seamlessly. You will be accountable for coordinating the right people and resources to deliver the right outcomes, on time and to the required standard.
This is not a sales-led role. Success will be measured through outstanding service delivery, strong client relationships, effective performance management and our ability to consistently demonstrate value.
Your Qualifications & Skills
Client Relationship Management
- Proven experience managing a large, complex client account across multiple geographies and stakeholders.
- Strong client relationship management skills.
- Confidence engaging with senior stakeholders.
- A track record of delivering high levels of customer service and client satisfaction.
- Experience within security services, facilities management, professional services or a similar environment.
Performance & Service Excellence
- Experience in reporting and governance, including QBR presentations.
- The ability to identify operational gaps and propose tailored risk mitigation strategies.
- A proactive approach to anticipating issues before they become problems.
- A strong understanding of continuous service improvement.
- A commitment to ensuring contractual commitments are consistently delivered.
- The ability to monitor performance and drive accountability across the account.
Contract & Account Management
- A strong understanding of KPIs, SLAs, performance management and service improvement.
- Experience managing contract governance and client reviews.
- Good commercial awareness and attention to detail.
- Experience with billing, pricing and revenue management.
- Experience coordinating multiple internal teams to deliver a common outcome.
- The ability to take ownership across all aspects of the contract .
Ways of Working
- A highly organised , solutions -focused approach.
- Confidence in taking ownership and accountability.
- The ability to challenge constructively when required .
- A proactive, hands-on approach to resolving issues.
- The ability to operate effectively in a fast-paced and occasionally demanding client environment.
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