Welcome to Warner Bros. Discovery… the stuff dreams are made of., Join us as we inform, engage, and transport audiences to new worlds. Our Studio Operations group is the backbone of our unforgettable experiences, from soundstage rentals to culinary delights. Here, every team member plays a crucial role in crafting memorable moments.
Your New Role
We are excited to announce an opening for an Ecommerce Content & Operations Manager within the Warner Bros. Tours and Retail brand. This twelve-month contract position will oversee content and creative production, product launches, and ecommerce operations across our UK, US, and Japan storefronts. As a key player in our growing ecommerce operation, you will drive best practices, establish operational standards, and deliver high-profile product launches, particularly for the beloved Harry Potter franchise. If you thrive in a fast-paced environment and enjoy balancing strategic ownership with hands‑on execution, we want to hear from you!
Your Role Accountabilities
- Lead the end-to-end content and creative production across UK, US, and Japan storefronts, ensuring high-quality content planning, editorial, and photography.
- Manage the ecommerce product launch process, coordinating stakeholders to ensure readiness and timely execution.
- Support the ecommerce site roadmap by overseeing feature development and quality assurance activities.
- Ensure onsite quality and product data governance through regular reviews and performance reporting.
- Drive search, taxonomy, and discoverability initiatives, including onsite SEO and product recommendations.
- Plan and execute promotions across all storefronts, ensuring compliance and clear communication.
- Lead and develop the central content team, providing structure and coaching while maintaining high customer service standards.
Qualifications & Experience
- Proven experience in ecommerce content, site management, or digital content within a direct-to-consumer or retail environment.
- Extensive experience managing high-volume product launch calendars and coordinating multiple dependencies.
- Strong leadership skills with the ability to work effectively across various functions, including Brand, Franchise, and Technology.
- Solid knowledge of ecommerce content management, product data governance, and onsite SEO principles.
- Experience with Shopify or similar ecommerce platforms, including user acceptance testing.
At Warner Bros. Discovery, we’re not just about wizards, dragons, and superheroes. We’re a vibrant community of storytellers, creators, and dreamers who bring iconic content and beloved brands to life. Our studios are among the best in the world, offering career-defining opportunities and a supportive environment where you can thrive.
Working Conditions
This role is offered as a Hybrid work model, combining remote and in-office work in line with our company policy. Adjustments may be made based on business needs.
How We Get Things Done…
At WBD, our guiding principles are central to how we operate. We encourage you to explore these values and see how they resonate with you. We look forward to discussing them during your interview!
Championing Inclusion at WBD
Warner Bros. Discovery is committed to building a diverse workforce that reflects a wide array of perspectives and experiences. We are an equal opportunity employer and consider qualified candidates based on merit, regardless of background.
If you require adjustments or accommodations during the application process, please refer to our accessibility page for guidance.
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