InternalandLeadershipCommunicationsManager
Whatyou’lldo
You’llshapehowCostaCoffee’steammembersunderstandwherewe’reheading,whyitmattersandtheparttheyplayinoursuccess.You’llcombinestrategicthinkingwithhands-ondelivery,turningCosta’sprioritiesintoaclearandcompellingteammembernarrative.You’ll:
- Ownanddeliverourinternalandleadershipcommunicationsstrategy,annualplanandcommunicationsdrumbeat,translatingbusinessprioritiesintoarhythmofcampaigns,leadershipmomentsandcommunicationactivity
- Shapeexecutiveandleadershipcommunicationsacrosscompany-widemeetings,eventsandkeystrategicmoments
- Leadcommunicationsplanninganddeliveryformajorbusinesschangeandtransformationinitiatives,includingcomplexorsensitivecommunicationsmoments.
- Actasthecommunicationsleadformajorbusinesspriorities,organisationalchangeandstrategicprogrammes
- Partnerwithseniorandexecutiveleaders,advisingoncommunicationsstrategyandstakeholderengagement,whileworkingcollaborativelyacrosscommunicationsandbusinessteams
- Setthemeasurementapproachforinternalcommunications,usinginsighttodemonstrateimpactandcontinuouslyimprove
Whoyouare
You’llbeanexperiencedcommunicationsleaderwhocanmoveconfidentlybetweenstrategy,seniorcounselandhigh-qualitydelivery.You’llbring:
- Extensiveinternalandleadershipcommunicationsexperiencewithinalarge,complexorglobalorganisation
- Astrongtrackrecordoftranslatingbusinessprioritiesintocompellingnarratives,supportedbyexcellentwriting,storytellingandstakeholdermanagementskills
- Credibilityandconfidenceadvising,influencingandconstructivelychallengingexecutiveandseniorleaders
- Provenleadershipofhigh-profilecampaigns,leadershipeventsandmulti-channelcommunicationsfromstrategythroughtomeasurement
- Excellentjudgement,withexperiencemanagingcomplex,sensitiveandfast-movingcommunications
- Significantexperienceleadingcommunicationsforchange,transformationororganisationalevolution
- Experienceinretail,hospitalityorFMCGwouldbeuseful,butisn’tessential.
Whereyou’llwork:
OurSupportCentreteamsworkflexibly,combininghomeworkingwithin-personcollaboration.FromJanuary2027,we’llbebasedinournewStAlbansoffice,withteamscomingtogetherthreedaysaweek.
Arareopportunitytoshapehowoneoftheworld’smostrecognisedcoffeebrandscommunicateswithitspeople,partneringwithseniorleaderstoinfluenceculture,engagementandbusinessperformanceacrossaglobalorganisation.
Shapehowmorethan20,000Costateammembersconnectwithourstrategy,leadersandculture.You’lldrivehigh-impactcommunicationsthatbuildclarity,confidenceandconnectionacrossourglobalbusiness,partneringcloselywithseniorleaderstobringCosta’sprioritiestolife.
AtCostaCoffee,wearewhatwecraft.AspartofTheCoca-ColaSystem,we’rebringinggreatcoffeeexperiencestocustomersinover50countriesacrossstores,machines,andonthego.
So,whyCostaCoffee?
We’repassionateaboutcreatinganenvironmentwhereeveryonecanthrive.WhenyoujoinCosta,you’llenjoy:
- Annualdiscretionarybonus
- ShareInvestmentPlanthroughCoca-Cola
- Matchedpensioncontributionsupto10%
- Privatehealthcare
- 50%discountinCosta-ownedstores
- Arangeofwellbeing,financialandlifestylebenefits
Wechampiondiversity,equityandinclusion,creatingaculturewhereeveryonecanbringtheirauthenticselftowork.
Therewillbe
Hybrid|StAlbans
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