Quality Assurance Specialist

Job Description

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Make a Difference Through Quality, Compliance and Continuous Improvement

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Are you passionate about driving quality, improving processes, and helping organisations perform at their best?

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We're looking for a Quality Assurance Specialist to join our team and play a key role in maintaining and enhancing CalMac's Quality, Safety, Health and Environmental management systems. Working across the business, you'll help ensure our processes, audits, assurance activities, and reporting frameworks support operational excellence and continual improvement.

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What You'll Be Doing

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• Supporting the maintenance and continuous improvement of our Quality, Safety and Environmental Management Systems.

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• Assisting with internal audit and assurance programmes to support compliance with business, regulatory and ISO standards.

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• Managing and developing incident, assurance and reporting systems, including dashboards and management information.

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• Supporting risk management, business continuity planning, and assurance activities across the organisation.

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• Collaborating with stakeholders to improve processes, documentation and governance within the Company Management System.

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• Championing a culture of continuous improvement and operational excellence.

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What We're Looking For

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We're seeking an organised and analytical professional who enjoys working with data, systems and stakeholders to drive positive change.

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You'll bring:

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• Experience in quality assurance, compliance, audit, risk or business improvement activities.

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• Strong analytical, reporting and problem-solving skills.

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• Excellent communication and stakeholder management abilities.

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• Experience developing processes, documentation or management information.

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• A proactive approach to continuous improvement and embedding best practice.

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• Experience of using SharePoint, Power Automate and Excel on a daily basis

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Desirable

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• Project Management or Business Analysis qualifications (PRINCE2, MSP, PMI or equivalent).

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• Knowledge of ISO 9001, risk management, auditing or business excellence frameworks.

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• Experience working with management systems, assurance tools or performance reporting software.

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Why Join Us?

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This is an exciting opportunity to influence how quality, assurance and continuous improvement are embedded across CalMac. You'll work with colleagues throughout the business, contribute to key strategic initiatives, and help ensure we continue to deliver safe, reliable and high-quality services for our customers and communities.

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If you're looking for a role where you can make a real impact through quality, governance and continuous improvement, we'd love to hear from you.

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