Guest Service Leader — Front Office, F&B & Events

Company: Kew Green Hotels
Apply for the Guest Service Leader — Front Office, F&B & Events
Location: Runcorn
Job Description:

Kew Green Hotels is seeking a Guest Service Manager to lead a multiskilled team across Front Office, F&B, and Meetings & Events. You’ll shape the guest experience, delivering service excellence from check-in to dining while training staff to perform across all front-facing areas.

Reporting to the Hotel Manager, you will monitor KPIs, drive guest satisfaction, handle feedback, and collaborate with other departments to ensure smooth operations.

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Posted: October 15th, 2026