Hybrid Operations & Customer Experience Lead (Travel)

Gecko Travel Recruitment Ltd in London is seeking an Operations & Customer Experience Manager to oversee group-travel operations and the full participant journey from registration to post-trip follow-up.

You will manage suppliers, budgets and operational systems, resolve customer issues and improve the participant experience, and you will line-manage an Operations & Customer Experience Coordinator. Hybrid role with two days in the Central London office and three days from home.

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