Operations Manager, Service Resolution & Compliance

Marsh in Nottingham is seeking an experienced Operations Manager to lead the Service Resolution and Customer Experience team on a hybrid basis, with a minimum of two days in the city centre office. You will oversee day-to-day operations for complaints handling, Trustpilot and social media responses, and discretionary review decisions, driving performance within budgets.

The role requires building a collaborative, data-driven function, delivering clear communications to Trustees and stakeholders,

#J-18808-Ljbffr…