Complaint Operations & Oversight Specialist

AIG is seeking a Complaint Operations and Oversight Officer to support the Customer Relations team in the UK. The role focuses on managing FOS-related correspondence, overseeing the Complaint Champion network and CRT administration, while maintaining GCMS records and regulatory compliance.

The position requires strong communication, time management, and stakeholder engagement skills, with an emphasis on proactive problem-solving in a collaborative, in-office environment.

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