Radley Green is partnering with a fast-growth Accounting Practice, who are part of a £20m revenue professional services group, to recruit a Client Support Manager.
Accountancy background, but prefer working with clients to working in the numbers? Join a fast-scaling accountancy and compliance tech platform in a commercial, client-facing role.
Please note – candidates must have an accountancy background or have worked in an Accounting firm.
The Role
You’ll manage a portfolio of clients through their whole journey, from onboarding to renewal and expansion. Your aim is to make sure every client gets real, measurable value from the platform and stays with it, growing as they do.
Your accountancy experience is key. Because you know how bookkeeping, year-end accounts, tax returns and statutory deadlines work in practice, you’ll speak clients’ language, anticipate what they need and guide them with confidence when things get complex. You’ll resolve escalations quickly, spot risks before they turn into churn, and find where more of the platform would help them.
Role
- Be the trusted advisor and main point of contact for a portfolio of key clients
- Drive onboarding, adoption and engagement so clients get real value
- Own escalations, including accountancy and compliance queries, with the in-house Accountancy team
- Track client health and act early on churn risks
- Find and progress renewals, expansions and upsell
- Feed client insight back to Product and Ops to shape the platform
- Help build scalable customer success processes as the business grows
Experience
- An accountancy background, from a practice or an accountancy tech platform, with practical knowledge of accounting processes and UK compliance
- Client-facing experience in Customer Success, Account Management or a similar role, ideally in accountancy, B2B SaaS or tech-enabled services
- The ability to talk accounts, tax and compliance with confidence and put them in plain English for business owners
- A proven record of boosting retention, cutting churn and growing revenue through renewals and upsell
- Strong relationship skills, and comfort handling tough conversations and escalations
- A data-led approach, using CRM, usage, NPS/CSAT and churn data to decide where to focus
- Commercial awareness, with the ability to link client success to business results
- Experience with Xero and HubSpot (or similar)
On Offer
- Comprehensive benefits and hybrid working
- Real progression in a fast-scaling business
- Genuine influence over product and customer experience
#J-18808-Ljbffr…