Job summary
Become an NHS 111 Health Advisor
A job with purpose, impact… and incredible rewards.
Looking for a career where you matter — every call, every shift? Join our NHS 111 team in Bicester and be the calm, confident voice that helps people through some of their toughest moments.
This isn’t just a job. It’s meaningful, fast-paced, energising work where no two days are ever the same.
What You’ll Do
You’ll handle a huge variety of calls, from everyday health concerns to real emergencies. One moment you might support someone in distress, the next you’re guiding a worried parent or helping someone spot the signs of a serious condition.
- Compassion
- Confidence
- Clear communication
- Resilience
- A genuine desire to help others
We’ll train you with a full 6-week NHS Pathways programme, giving you everything you need.
Role Essentials
- Based in Bicester (office-based only — NO remote working)
- Must be 18+
- Right to work in the UK (no visa sponsorship available)
- Training courses available in November 2026
- Limited full-time vacancies — apply early!
Main duties of the job
You don’t need a medical background for this role — just a genuine passion for helping others. We’re looking for someone who’s detail-focused, efficient, and able to balance assertiveness with empathy.
Your own wellbeing matters just as much as the care you give to others, and supporting the colleagues around you should come naturally. At SCAS, every one of us plays a key part in delivering exceptional patient care, and your contribution will be valued from day one.
If you’re ready for a role that challenges you, energises you, and calls on your resilience throughout the day, we’d love to hear from you!
Ready to make a difference?
Join a team that saves lives, supports communities, and values every single person who walks through the door.
About us
Why You’ll Love Working with Us
Starting at £13.17 per hour, plus generous NHS pay enhancements:
- +35% uplift (up to £17.78/hr): Saturdays & weekday nights
- +69% uplift (up to £22.26/hr): Sundays & bank holidays
And of course — the full package of NHS benefits, including:
- 27-33 days annual leave (pro rata)
- NHS pension
- Huge national discounts (retail, travel, leisure, tech & more)
- Free parking
- Employee Assistance Programme
- Full-time & part-time shifts available
This is your chance to build an NHS career with real progression and stability.
Qualifications and Training
Essential:
- Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
- For safeguarding reasons this role is only open to people aged over 18 years of age
Desirable:
- NHS Pathways Trained
- NVQ 2/3 Customer Services or equivalent demonstrable experience
Knowledge and Experience
Essential:
- Experience in a customer/patient services environment, dealing with the members of the general public
- Experience of using a computerised system
- Experience of using a telephone as a regular means of communication in a work environment
Desirable:
- Experience in a call centre environment
- Geographical knowledge of the operational area
- Experience of working rotating shifts
- Previous experience of working in the voluntary or health sector
- Previous experience of patient care
- Knowledge of first aid and/or anatomy
Person Specification
Qualifications
Essential:
- Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
Desirable:
- NHS Pathways Trained
- NVQ 2/3 Customer Services or equivalent demonstrable experience
Knowledge
Essential:
- Experience in a customer/patient services environment, dealing with the members of the general public
- Experience of using computerised systems
- Experience of using a telephone as a regular means of communication in a work environment
Desirable:
- Experience in a call centre environment
- Geographical knowledge of the operational area
- Experience of working rotating shifts
- Previous experience of working in the voluntary or health sector
- Previous experience of patient care
- Knowledge of first aid and/or anatomy
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
If you have any queries relating to disability and the role or recruitment process, get in touch at ccc.recruitment@scas.nhs.uk
Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.
Flexible working requests will be considered in line with business requirements.
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