Deskside Support Engineer

We are looking for a Technical Desktop Engineer to provide technical support and assistance to end users. The candidate will be responsible for troubleshooting hardware, software, and network-related issues while ensuring excellent customer service.

Key Responsibilities:

• Provide Level 1 and Level 2 technical support to end users




• Troubleshoot desktop, laptop, printer, and software issues




• Resolve Windows and Office 365-related problems




• Manage user accounts, password resets, and access requests




• Log, track, and update tickets in the ticketing system




• Escalate complex issues to the appropriate teams




• Support hardware installations, upgrades, and replacements




• Maintain documentation of incidents and resolutions

Required Skills:

• Experience in Help Desk or Technical Support




• Knowledge of Windows operating systems and Microsoft Office




• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)




• Experience with Active Directory and user account management




• Familiarity with ticketing tools such as ServiceNow or Jira




• Good troubleshooting and communication skills

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