Company: Sword Group
Location: Glasgow
Job Description:
Sword Group is seeking a Service Desk Analyst to deliver high-quality technical support within our Managed Services environments. You will take ownership of incidents and requests, investigate issues and escalate when needed, ensuring a professional customer experience.
The role emphasizes ITIL-based processes, clear communication, accurate ticketing in ServiceNow, and collaboration with multiple resolver teams to meet SLA targets.
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Posted: October 15th, 2026