IT Service Desk Associate: 1st-Line Support & SLA Focus

Avance Consulting is seeking a proactive IT Service Desk professional to join our shift-based operations in the United Kingdom. You will handle service requests, log incidents, and ensure tickets are routed to the correct teams to meet SLAs.

The role requires clear, multilingual communication (English and German) and the ability to explain technical information to end users. You will work within established processes, prioritise tasks, and contribute to team targets.

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