Customer Care Representative (English & German Speaking, 1 year Fixed Term Contract)

• Ruggable is looking for a full-time Contract Consumer Care Representative to join our international team to cover a maternity leave!




• This individual will act as the voice of Ruggable, interacting with our European customers in English and German primarily via phone, WhatsApp and email




• The ideal candidate is someone with prior experience conducting phone calls in customer service, has a positive and upbeat attitude, and thrives in a fast-paced work environment with highly engaged teams




• Serve as the frontline voice of Ruggable to our consumers, delivering excellent consumer service primarily via phone, chat and email




• Provide timely and thorough resolution to consumer inquiries, including ones pertaining to returns, cancellations, exchanges, order status, product recommendations, etc




• Act as a product expert, maintaining a well-rounded understanding of our website, features, stockists and products




• Communicate with management to elevate problems and recommend resolutions to better our consumer experience




• Be a collaborative team player by supporting your teammates and sharing helpful tools or methodologies to enhance efficiency across the team




• Monday – Friday, 8:00 am – 5:00 pm BST




• ~1 year fixed term contract, remote (required to be based in the UK)

Benefits

• Strong Company Culture




• Career Growth Opportunities




• Employee Discount




• Competitive Health Benefits

• Self starter and multi-tasker, while remaining responsible and detail-oriented




• Excellent written and verbal communication




• Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)




• Willingness to work between flexible shift schedules to support live channels as needed




• Ability to resolve inbound inquiries across channels with high empathy and customer engagement




• Physically based in the UK for the full length of contract




• Must be a team player




• Fluency in German and English




• Passionate about helping others and finding solutions




• Ability to summarize and elevate issues quickly and concisely




• Experience working in omnichannel CPG organizations




• Familiarity with ecommerce and CRM platforms (Shopify, Zendesk), best practices and industry at large




• Trilingual (English, German, French)

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