Hybrid Customer Support Agent – Water Services

Thames Water Utilities Limited is looking for a Customer Service Agent in Reading to be the first point of contact for customers with water and wastewater enquiries, delivering excellent service when it matters most.

You will handle inbound calls, gather information, log it in Salesforce and AWS, and coordinate engineer visits when needed. The role is hybrid, 36 hours weekly, with 8-hour shifts 6am–10pm, Monday to Friday, plus one weekend in three. Training is provided.

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