Empathetic Hybrid Customer Service Advisor

Maximus is a global organisation delivering health and employment services across the UK. A Customer Service Advisor role offers hybrid work after probation, with on-site duties in Nantgarw and a 37.5-hour week including weekend shifts.

You will handle calls, emails and live chats, delivering information services and signposting to users while safeguarding data and supporting vulnerable groups. The role requires compassionate client support, resilience under pressure, and a proactive approach to

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