Customer Service Team Lead – Hybrid (Leeds) – 15% Bonus

Lantern is hiring a Customer Service Team Leader in Leeds, blending hybrid 3 days in the office with remote work. You will guide about 12 customer service reps, coaching them to deliver outstanding service and meet quality and compliance standards.

You will lead performance-driven coaching, use data insights to improve outcomes, and collaborate with the Operations Leadership Team to drive improvements and a positive culture.

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