Junior Support Manager jobs UK – 3 Sided Cube – Bournemouth – £25,000
Junior Support Manager jobs UK at 3 Sided Cube in Bournemouth, offering £25,000 per year with UK visa sponsorship.
Junior Support Manager jobs UK – 3 Sided Cube – Bournemouth – £25,000
Employer: 3 Sided Cube
Exact location: Bournemouth BH2 5LP, Bournemouth, England
Salary: £25,000 p.a. / £25,000.00 per year
Working hours: Full Time; 2 days minimum in office; Hybrid remote
Job duties: Coordinate support efforts, assisting in responding to client concerns and managing expectations, building ties, communicating effectively, planning and monitoring, internal collaboration, monitoring and reporting, early identification of problems.
Requirements: Organised, personable and eager to advance in project coordination and client support; Great communication skills; Well-organised; Team Player; AI tools comfortable; Eager to learn; Open to criticism; Willing to ask questions if things are unclear; Eager to progress in a fast-paced setting; Reliable; Calm under pressure.
Experience: Experience in customer service, account management, operations or similar client facing jobs; can include internships, placements or junior roles in project or support; Experience in project management or support coordination (even at a junior level); Experience with technologies like Basecamp, Zendesk or comparable project management software; You have worked in a digital agency, tech company or digital delivery environment; Experience with paperwork and reporting to clients.
Qualifications: Not provided.
Location: Bournemouth (2 days minimum in office)
Employment Type: Full Time
Coordinate with caution. Deliver with assurance.
At 3 Sided Cube we design digital solutions that really make a difference, from life saving first aid apps to platforms that help people stay connected and confront climate change. Behind every successful product, there is a team of support staff ensuring everything runs smoothly, organising timetables, helping customers, and making sure our work continues to have real-world impact.
We are searching for a Junior Support Manager to join our support team to assist us deliver high quality, impacting goods to our customers. Maybe you’re new to project management or maybe you already have some experience working with clients. Either way this is a terrific opportunity to create a career in support, project coordination and digital delivery.
You’ll work directly with Support Managers and internal teams, supporting the smooth running of client support initiatives, while strengthening your coordination and client management skills from Day One. AI is baked into the way we work at Cube so you’ll be using AI tools to automate things like comms and support analysis, whilst you focus on the things AI is unable to do: understanding client needs, making judgement decisions on effect and priority and establishing trust via real care and attention. “It’s about critical thinking, asking the appropriate questions and helping teams support clients they can trust.”
What You Will Experience
As Junior Support Manager you will:
You will help to coordinate continuous support for our digital products. Task Tracking. Watching the time lines. Ensuring job is actually getting done.
Assisting in responding to client concerns and managing expectations, and helping with client updates and documentation.
Building ties
Building great ties with clients to inspire trust and confidence.
Communicating Effectively
Support client communication, provide regular updates on project status and support activity, written and verbal.
Planning and monitoring
Support the planning and monitoring of support project tasks, such as documenting schedules and exchanging essential information across teams.
Internal collaboration
Work closely with assist Managers, developers and other teams to assist delivery, ensuring that internal notes, feedback and tasks are collected and shared.
Monitoring and reporting
Assisting in maintaining accurate records of support activities and assisting in internal reporting on support performance and delivery.
Early identification of problems
Raising awareness of potential dangers and raising them constructively before they become problems.
Your Identity
You are organised, personable and eager to advance in project coordination and client support. You can hardly wait to see how digital delivery really works!
Key points:
service or delivery experience: Experience in customer service, account management , operations or similar client facing jobs ; can include internships, placements or junior roles in project or support.
Great communication skills: Able to explain things effectively , listen active-leg and ask insightful questions.
Well-organised: Detail-oriented and capable of monitoring progress across a number of tasks and priorities.
Team Player: You love working with different teams and clients. You are happy to contribute thoughtfully to team discussions.
AI tools comfortable: willing and curious to integrate AI tools in your workflow.
Eager to learn Open to criticism Willing to ask questions if things are unclear Eager to progress in a fast-paced setting
Reliable: You keep your word, complete your work on time, and take ownership of your work.
Calm under pressure: You’re comfortable handling diverse requirements and priorities, and naturally think ahead about what could go wrong, not afraid to raise difficulties early.
Experience in project management or support coordination (even at a junior level)
Experience with technologies like Basecamp, Zendesk or comparable project management software
You have worked in a digital agency, tech company or digital delivery environment
Experience with paperwork and reporting to clients
Interest in digital items and how they solve problems in real life
What We Provide
Flexibility at its Best
Hybrid or remote working, flexible hours, bank holidays and a remote employment budget of £250
Time to Recharge
23 days holiday (plus 1 more day each year up to 28) with the opportunity to purchase more
Company Pension Scheme
Salary sacrifice up to 10% with Cube contributing up to 8%
Work Abroad
Up to 2 months working from abroad every year after probation
Enhanced Parental Leave
Up to 20 weeks full pay for maternity leave and up to 8 weeks for other parent
OpenUp free unlimited access, Cycle to work scheme, free eye examinations and Company Friday dinners
Giving Back
3 paid days of volunteering per year and birthday charity giving
Invest in your development
Up to £1000 per annum toward training, books or conferences
Pet friendly, fantastic coffee, free parking, casual office space and regular events
Socials & Celebrations
Team activities, beach cleans, BBQs and our Annual Awards Ceremony
3 Sided Cube is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive atmosphere where all employees may do their best job . Please let us know if you need reasonable alterations at any step of the recruitment process.
Salary: £25,000.00 per year
Advantages:
Additional holiday
Bereavement Leave of Absence
Company events
Retirement plan for company
Cycle to work plan
Free or reduced-price meals
Improved maternity leave
Generous paternity leave
Subsidised or free travel
Parking – Free
Health and well-being program
Volunteer hours paid
Referral Program.
Moving aid
Sick leave:
Work from home.
Work Location: Hybrid remote – Bournemouth BH2 5LP
174 High Street,North London, E6 2JA,United Kingdom
#J-18808-Ljbffr…